Refund & Cancellation Policy

At The Flying Pizzaboy, we strive to deliver an exceptional experience to every customer and franchise partner. We understand that sometimes plans change, and we are here to assist you with refunds and cancellations as per the terms outlined below:

1. Online Food Orders (Delivery or Pickup)

Cancellations:

Orders once placed can only be cancelled within 5 minutes of confirmation by calling our customer service directly. Beyond that, cancellations may not be possible as food preparation begins quickly.

Refunds:

Refunds will be issued in the following cases:

  • Order not delivered.
  • Wrong items received.
  • Food was spoiled/damaged and reported within 30 minutes of delivery (with evidence).
  • Order cancelled within the allowed timeframe.

Note: Refunds will be processed to the original mode of payment within 5–7 working days.

2. Franchise Application / Investment

Franchise Application Fee (if applicable) is non-refundable once the application is processed and documents are shared.

Cancellation of Franchise Agreement:

Any cancellation after signing the Franchise Agreement will be handled based on the contract terms. Any upfront fees paid for location, setup, or branding are non-refundable, unless otherwise stated.

If you have any questions or face issues regarding your franchise payment or process, please contact us at franchise@theflyingpizzaboy.com.

3. Special Events / Bulk Orders

Bulk orders or catering services must be cancelled at least 24 hours in advance for a full refund.

Cancellations within 24 hours may incur up to 50% deduction, depending on the preparation status.

4. How to Request a Refund or Cancellation

Note: The Flying Pizzaboy reserves the right to deny refund or cancellation requests in cases of abuse, frequent misuse, or where the terms of this policy are violated.